Credit Card Acceptance
The Finance, Sanitation, Planning and Code Enforcement/Building departments will accept payments by credit card. The Town can accept Visa, MasterCard, Discover and American Express. Citizens can make their payments using one of the accepted credit cards in person or over the telephone without a fee.
Payments for trash collection services and real estate and personal property taxes can also be made online using DOXO. Please click the appropriate link below to make your payments. There is a convenience fee for credit and debit card payments. There is no fee for ACH payments.
Please allow two business days for payments to process. DOXO payments not completely processed by 5:00 p.m., local prevailing time, on the due date will incur penalty fees.
We also have options to pay over the phone using your credit card, debit card, ApplePay, ACH Payment, or e-check. You can also connect your trash collection service account to pay your bill online. Through this second option, you can also set up AutoPay. Please click the appropriate link below for more information about these features.
Returned Payment Policy
Returned payments consist of checks and/or ACH draft payments that are made to the Town of Cape Charles (the "Town"), but which have been returned, unpaid, due to any of the following reasons:
- non-sufficient funds ("NSF")
- stop payment
- closed account
- fraud
- check is improperly written
- check is too old to be honored
- no account found
Customers who have written a check or made an ACH draft payment to the Town will be sent a letter from the Town's Finance Department. The letter will notify the customer that he/she has 10 days from the postmark date of the letter to remit - by CASH, MONEY ORDER, DEBIT CARD, CREDIT CARD or CERTIFIED FUNDS - the face value of the bad check PLUS a thirty-five dollar ($35) fee. If payment is not received within 10 days, additional penalties will accrue associated with that specific non-payment.
Should a second incident occur with the same customer within 18 months, the same procedure above will apply but with the addition of having the customer placed on a "CASH ONLY" status for the next 18 months.
This same policy shall apply to all returned payments, regardless of whether the check or ACH draft payment was given to the Town as payment for taxes, licenses, utility payments or for any other reason.
